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All incoming orders are managed in the back-end of the HIFLEX webshop. The system also incorporates a convenient way for the webshop operator to deal with additional services that the customer may require and to coordinate all relevant transactions.
When an order is generated via webshop, all relevant data is saved in the order book. The HIFLEX order
book promotes a highly efficient workflow to manage the costs of additional services. If, for example, the
customer supplies the print data as an InDesign or Photoshop file rather than a print-ready PDF, extra work
will be required of the printer. The additional time and effort needed to complete the job requires approval
of additional costs from the customer. After the appropriate costs have been entered in the back-end, the
system sends an e-mail message to the customer, notifying them of the new invoice amount. |
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HIFLEX automatically sends the customer an e-mail
with a breakdown of any additional costs.
The message also contains a link, allowing
immediate confirmation of extra costs.
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If the customer clicks on confirmation link, he is automatically directed to a new page where payment can be initiated.
Once the payment process is completed, the customer receives an e-mail confirmation with a notification
of successful payment and the invoice attached. The customer's confirmation is also recorded
automatically in the HIFLEX order book, allowing production of the order to commence as scheduled. |
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