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The HIFLEX eBusiness system allows printers to provide their customers with a wide range of value-added
services via the Internet. The value-added services that HIFLEX eBusiness provides will help you to win new
customers, retain existing business and reduce production and administrative overhead. eBusiness enables
users to design custom & embedded workflows that take the focus off of price and separate you from your
competition.
One simple mouse click in the customer database is all that is required to grant a customer internet
access to the eBusiness module. HIFLEX eBusiness behaves like an interpreter between your HIFLEX system
and your web site. When entering a login name and password your customers and/or suppliers have access
to selected data in the HIFLEX system at their disposal so that they are satisfied more quickly and not
required to talk on the phone with a CSR or purchasing person. Without the need for special hardware
or software, the following processes, for example, can be carried out:
Naturally, the HIFLEX system owner can determine how much data is made available to customers.
An important part of the eBusiness solution is its full accessibility at any time, 24 hours a day,
7 days a week. The HIFLEX eBusiness module helps save time and lower costs and significantly
improve customer and supplier communication. This is a way to win and retain customers, raise revenue,
realize savings potential (by relieving specialists from dealing with telephone requests for routine
information, for example). HIFLEX eBusiness also minimizes mistakes in production through goal-oriented
communication and fewer misunderstandings; it improves efficiency and flexibility and optimizes service.
To accomplish all this, eBusiness and JDF incorporate automation and networking technologies for
automating and networking. While eBusiness solutions in the printing industry make possible external
linking to customers and suppliers, JDF has primary responsibility for the internal linking of the
printing firm's individual production systems. When HIFLEX eBusiness and JDF are installed together,
external customer processes can be coupled with technical preparation for work inside the printing
house. This means automation at the highest technological level and leads to enhanced synergy
between customer and printer.
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